Legal
Hey, Let’s Talk About Privacy
We get it—privacy policies aren’t exactly fun reading. But when it comes to your mental health and personal data, we don’t mess around. This page is here to walk you through exactly what happens with your information when you interact with us online or work with us at LightLine Therapy.
Whether you’re browsing our site late at night, filling out a contact form, or working with one of our therapists, your privacy matters to us. This policy explains how we collect, store, and use your information—and what your rights are along the way.
By using this website, you’re agreeing to the terms outlined here. If you have questions, concerns, or something doesn’t feel quite right, reach out:
📩 hello@lightlinetherapy.com
📍 276 Fifth Ave, Suite 604, New York, NY 10001
The Basics
LightLine Therapy ("we," "our," or "us") owns and operates https://www.lightlinetherapy.com (“the Website”). This policy applies to all visitors, clients, and anyone interacting with the site or our services, including therapy sessions, consultation bookings, newsletter signups, and more.
We’re hosted on Showit, which helps bring our site to life and provides analytics to improve your experience. Some features (like scheduling or forms) are powered by secure third-party tools, all vetted to keep your information safe.
HIPAA Compliance: Because This Stuff Matters
As a therapy practice, we’re bound by the Health Insurance Portability and Accountability Act (HIPAA). In plain English, here’s what that means for you:
Confidentiality: Your session notes and personal health information (PHI) are stored securely and only accessed when necessary. We don’t share anything without your explicit, written consent—unless we’re legally obligated to do so (like if there’s a risk of harm).
HIPAA-Compliant Tools: Whether you’re scheduling online, joining a virtual session, or paying for therapy, we use platforms that meet or exceed HIPAA standards.
Your Rights: You can request copies of your records, ask for corrections, or inquire about how your data is used. Transparency is the baseline.
If you ever have questions about how your PHI is handled, we’ll walk you through it—no confusing jargon, just real answers.
📩 hello@lightlinetherapy.com
Children’s Privacy
This site isn’t intended for kids under 16. If we learn that a child has submitted personal info, we’ll remove it right away. If you're a parent or guardian and believe your child has submitted data to us, contact us immediately.
When and How We Collect Info
We collect information when you:
We’re hosted on Showit, which helps bring our site to life and provides analytics to improve your experience. Some features (like scheduling or forms) are powered by secure third-party tools, all vetted to keep your information safe.
HIPAA Compliance: Because This Stuff Matters
As a therapy practice, we’re bound by the Health Insurance Portability and Accountability Act (HIPAA). In plain English, here’s what that means for you:
Confidentiality: Your session notes and personal health information (PHI) are stored securely and only accessed when necessary. We don’t share anything without your explicit, written consent—unless we’re legally obligated to do so (like if there’s a risk of harm).
HIPAA-Compliant Tools: Whether you’re scheduling online, joining a virtual session, or paying for therapy, we use platforms that meet or exceed HIPAA standards.
Your Rights: You can request copies of your records, ask for corrections, or inquire about how your data is used. Transparency is the baseline.
If you ever have questions about how your PHI is handled, we’ll walk you through it—no confusing jargon, just real answers.
📩 hello@lightlinetherapy.com
Children’s Privacy
This site isn’t intended for kids under 16. If we learn that a child has submitted personal info, we’ll remove it right away. If you're a parent or guardian and believe your child has submitted data to us, contact us immediately.
When and How We Collect Info
We collect information when you:
- Visit our website
- Fill out forms (like consultation requests or newsletter signups)
- Email, call, or message us
- Use our scheduling tools or payment systems
- Browse the site (via cookies, analytics, and tracking)
What We Collect
We gather two types of data:
1. Personal Information You Give Us Voluntarily
This includes things like your name, email, phone number, or payment info when you:
- Schedule a consultation
- Fill out an intake form
- Subscribe to emails
- Contact us directly
2. Info Collected Automatically
Our site collects data like:
- IP address
- Browser, device, and network details
- Pages visited, clicks, scrolls, and other activity
- Where you came from (referral links, search engines, etc.)
This helps us make the website better and more responsive to your needs. You’re not just a bounce rate to us.
How We Use Your Information
We only use your info to improve your experience or deliver the services you’ve asked for. Specifically, we might use it to:
- Respond to messages or questions
- Confirm appointments and send reminders
- Improve our website or services
- Send you occasional updates (if you opt in)
We’ll never sell your data. That’s a promise.
Your Rights
Depending on where you live, you may have the right to:
Ask us to stop processing your data in certain situations
To exercise any of these rights, just email us at hello@lightlinetherapy.com. We’ll respond within 30 days.
Accessibility Statement
We want everyone to feel welcome here. If anything on this site is difficult to access or creates a barrier, please let us know. We’re happy to make adjustments or offer support.
📩 hello@lightlinetherapy.com
Do Not Track
If your browser sends a Do Not Track signal, we respect it.
California Privacy Rights (CCPA)
If you're a California resident, you have specific rights under CCPA:
Reach out at hello@lightlinetherapy.com to make a request.
Refund Policy
We don’t offer refunds for therapy services unless there’s a technical error on our end or we need to cancel for any reason. If something didn’t go as expected, let us know—we’ll always aim to make it right.
Changes to This Policy
We may update this policy from time to time. If we make a big change, we’ll post the update and adjust the effective date above. By continuing to use the site, you agree to the latest version.
One More Time, for the People in the Back
We take your privacy seriously. We won’t flood your inbox, sell your data, or leave your info lying around. If something ever feels unclear, reach out. We’re happy to walk you through it.
📍 276 Fifth Ave, Suite 604, New York, NY 10001
📩 hello@lightlinetherapy.com
Depending on where you live, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
Ask us to stop processing your data in certain situations
To exercise any of these rights, just email us at hello@lightlinetherapy.com. We’ll respond within 30 days.
Accessibility Statement
We want everyone to feel welcome here. If anything on this site is difficult to access or creates a barrier, please let us know. We’re happy to make adjustments or offer support.
📩 hello@lightlinetherapy.com
Do Not Track
If your browser sends a Do Not Track signal, we respect it.
California Privacy Rights (CCPA)
If you're a California resident, you have specific rights under CCPA:
- Know what data we collect
- Request deletion of personal info
- Opt out of data “sales” (we don’t sell your data, but still—we support your right to choose)
Reach out at hello@lightlinetherapy.com to make a request.
Refund Policy
We don’t offer refunds for therapy services unless there’s a technical error on our end or we need to cancel for any reason. If something didn’t go as expected, let us know—we’ll always aim to make it right.
Changes to This Policy
We may update this policy from time to time. If we make a big change, we’ll post the update and adjust the effective date above. By continuing to use the site, you agree to the latest version.
One More Time, for the People in the Back
We take your privacy seriously. We won’t flood your inbox, sell your data, or leave your info lying around. If something ever feels unclear, reach out. We’re happy to walk you through it.
📍 276 Fifth Ave, Suite 604, New York, NY 10001
📩 hello@lightlinetherapy.com
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